Shipping policy
Delivery Policy
Last updated: 8 May 2026
This Delivery Policy explains how delivery works when you place an order through Pawmify.co.uk.
Pawmify.co.uk is operated by Pawmify Pet Marketplace LLC, a limited liability company registered in the State of Delaware, USA, under registration number 10540138.
For customer support, please contact us at:
1. Delivery areas
Pawmify.co.uk is designed for customers in the United Kingdom.
We deliver to the locations shown as available at checkout. If your address is not accepted during checkout, this means we are currently unable to deliver to that location.
Some products may have different delivery availability depending on the supplier, fulfilment partner, courier or product type.
2. Delivery options
Available delivery options, estimated delivery times and delivery charges will be shown at checkout before you place your order.
Delivery options may vary depending on:
- the product ordered;
- your delivery address;
- product availability;
- courier availability;
- fulfilment location;
- order size or weight.
We may update delivery options from time to time.
3. Order processing
After you place an order, we will send you an order confirmation email.
Orders are usually processed after payment has been authorised and accepted.
Processing times may vary depending on product availability, supplier processing, fulfilment requirements, weekends, bank holidays or periods of high demand.
If there is a significant issue with your order, we will contact you using the email address or contact details provided at checkout.
4. Estimated delivery times
Delivery times shown on Pawmify.co.uk are estimates only.
We aim to deliver orders within the estimated delivery window shown at checkout. Unless a different delivery period is clearly agreed with you, we aim to deliver your order within 30 days after your order is accepted.
Delivery may take longer during busy periods, bank holidays, adverse weather, courier disruption, customs checks, supplier delays or events outside our reasonable control.
5. Delivery charges
Delivery charges, if applicable, will be shown at checkout before you place your order.
Delivery charges may vary depending on the delivery method, destination, product type, order value, size or weight.
If free delivery is available, any conditions for free delivery will be shown on the website or at checkout.
6. Tracking your order
Where tracking is available, we will provide tracking information by email or through your order page.
Tracking updates are provided by the courier or fulfilment partner, so there may be a delay before tracking information becomes active.
If you have not received tracking information or need help with your order, please contact us at:
7. Multiple shipments
Some orders may arrive in separate parcels.
This can happen when products are fulfilled from different locations, suppliers or fulfilment partners.
If your order is split into multiple shipments, each parcel may have a different tracking number and delivery time.
8. Failed delivery
You are responsible for providing complete and accurate delivery information at checkout.
If a delivery fails because the address is incorrect, incomplete or inaccessible, we may need to contact you to arrange redelivery, cancellation or return to sender.
Additional delivery charges may apply where permitted by law.
If the courier attempts delivery and you do not collect, rearrange or accept the parcel within the courier’s required timeframe, the order may be returned to us or to our fulfilment partner.
9. Lost or delayed orders
If your order has not arrived within the estimated delivery window, please contact us at:
Please include:
- your full name;
- your order number;
- the email address used for the order;
- your delivery address;
- any tracking information you have received.
We will review the issue and work with the courier, supplier or fulfilment partner where necessary.
If your order cannot be delivered within the required timeframe, or is confirmed as lost, we will offer an appropriate solution, which may include a replacement or refund depending on the circumstances.
10. Damaged parcels
Please inspect your parcel when it arrives.
If the parcel or item arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photos of:
- the damaged parcel;
- the shipping label;
- the damaged item;
- any damaged packaging inside the parcel.
This helps us investigate the issue and resolve it more quickly.
11. Incorrect items
If you receive the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos of the item received.
If we confirm that the wrong item was sent, we will offer an appropriate solution, which may include sending the correct item, arranging a return or issuing a refund.
12. Delivery responsibility and risk
We are responsible for your order until it is delivered to the delivery address provided at checkout.
Risk in the products passes to you when the order is delivered to you, or to a person nominated by you to receive it.
If you arrange your own courier or delivery method that is not offered by us, risk may pass earlier, where permitted by law.
13. International delivery
Pawmify.co.uk is primarily intended for customers in the United Kingdom.
If international delivery is available for certain products, this will be shown at checkout.
International orders may be subject to customs duties, taxes, import charges or local delivery fees. These charges are not always controlled by us and may be payable by the customer unless stated otherwise at checkout.
14. Changes to delivery information
We may update this Delivery Policy from time to time.
The latest version will always be available on Pawmify.co.uk.
15. Contact us
For questions about delivery, tracking or shipping, please contact:
Pawmify Pet Marketplace LLC
Operating Pawmify.co.uk
Delaware LLC Registration No.: 10540138
Email: concierge@pawmify.io