Terms of service
Last updated: 8 May 2026
Welcome to Pawmify.co.uk.
These Terms of Service, together with any policies linked or referenced on our website, explain the rules that apply when you visit Pawmify.co.uk, use our services, create an account or place an order with us.
Pawmify.co.uk is operated by Pawmify Pet Marketplace LLC, a limited liability company registered in the State of Delaware, USA, under registration number 10540138.
In these Terms, the words “Pawmify”, “we”, “us” and “our” refer to Pawmify Pet Marketplace LLC. The words “you” and “your” refer to the customer, visitor or user of our website.
By using Pawmify.co.uk or placing an order with us, you agree to these Terms. If you do not agree to these Terms, please do not use our website or place an order.
1. About Pawmify.co.uk
Pawmify.co.uk is a curated online pet marketplace for customers in the United Kingdom.
We offer a focused selection of products for dogs and cats, chosen based on factors such as sales performance, positive customer feedback, product relevance and everyday usefulness.
Pawmify.co.uk is part of the wider Pawmify ecosystem, alongside Pawmify.us and Pawmify.io.
Pawmify.co.uk is powered by Shopify, which helps us operate our online store, checkout and ecommerce services. However, any purchase you make through Pawmify.co.uk is made directly with Pawmify, not with Shopify.
2. Eligibility and account use
You must be at least 18 years old to place an order on Pawmify.co.uk.
If you create an account, you are responsible for keeping your login details secure and for all activity that takes place under your account.
You agree to provide accurate, current and complete information when using our website, creating an account or placing an order.
You must not transfer, sell, assign or share your account with another person without our permission.
3. Our products
We make reasonable efforts to describe and display our products accurately.
However, product colours, packaging, size and appearance may vary slightly depending on your screen, device settings, supplier updates or product availability.
Product descriptions, images, prices and availability may change from time to time. We may update, remove or discontinue products at our discretion.
We do not guarantee that every product shown on our website will always be available.
4. Product information and pet safety
Our product information is provided for general shopping guidance only.
You are responsible for choosing products that are suitable for your pet’s size, age, health, behaviour and needs.
Please always follow the instructions, warnings and care guidance provided with the product. If you are unsure whether a product is suitable for your pet, please consult a qualified veterinarian or pet care professional before use.
Nothing on Pawmify.co.uk is intended to replace professional veterinary advice.
5. Orders
When you place an order, you are making an offer to buy the products in your basket.
Your order is only accepted when we confirm acceptance by email or otherwise confirm that your order has been processed.
We may refuse, cancel or limit an order where necessary, including where:
- a product is unavailable;
- there is an error in the price or product description;
- payment cannot be authorised;
- we suspect fraud, misuse or unauthorised activity;
- we cannot deliver to the address provided;
- your order appears to be for commercial resale rather than personal use.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
6. Prices and payment
Prices on Pawmify.co.uk are shown in GBP (£).
We aim to ensure that product prices are accurate. If we discover an obvious pricing error, we may cancel the order and refund you, or contact you to ask whether you wish to continue at the correct price.
Delivery charges, taxes and any applicable fees will be shown before you place your order, where applicable.
Payment must be completed before your order is accepted and dispatched.
We may use third-party payment providers to process payments securely. We do not intentionally store your full card details.
7. Promotions and discounts
From time to time, we may offer promotions, discount codes or special offers.
Promotions may be subject to separate conditions, such as expiry dates, product exclusions, minimum order values or one-use limits.
We may withdraw, amend or refuse a promotion where it has been misused, applied in error or used in breach of its terms.
If there is a conflict between these Terms and the terms of a promotion, the promotion terms will apply to that promotion.
8. Delivery
We will deliver your order to the delivery address you provide at checkout.
Delivery options, estimated delivery times and charges will be shown during checkout where available.
Delivery times are estimates only and are not guaranteed unless we expressly state otherwise.
We are not responsible for delays caused by events outside our reasonable control, including courier delays, customs processing, severe weather, strikes, technical issues or incorrect delivery information provided by you.
Risk in the products passes to you when the products are delivered to you or to a person you have nominated to receive them.
9. Failed delivery and incorrect address
You are responsible for providing complete and accurate delivery information.
If a delivery fails because the address is incorrect, incomplete or inaccessible, we may need to charge additional delivery costs to resend the order, where permitted by law.
If an order is returned to us by the courier, we will contact you to discuss the available options.
10. Cancellations, returns and refunds
Your purchases are subject to our Refund Policy, which explains how cancellations, returns and refunds work.
You can read it here:
Refund Policy: /refund-policy
If you are a consumer purchasing online from the United Kingdom, you may have the right to cancel your order within the legal cancellation period, subject to certain exceptions.
Some items may not be eligible for return unless they are faulty, damaged or not as described. This may include personalised items, perishable products, opened pet food or treats, and sealed items that cannot be returned for health or hygiene reasons once opened.
Nothing in these Terms or our Refund Policy limits your statutory rights.
11. Faulty, damaged or incorrect items
Please inspect your order when it arrives.
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at:
Please include your order number and clear photos of the issue where possible.
Where required by law, we will offer an appropriate solution, which may include a refund, replacement or repair.
12. Personal use only
Products purchased from Pawmify.co.uk are intended for personal and household use only.
You agree not to purchase products from Pawmify.co.uk for commercial resale, export or unauthorised distribution without our prior written permission.
13. Website access
We try to keep Pawmify.co.uk available and working properly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.
We may update, suspend, withdraw or restrict access to any part of the website for business, technical, security or legal reasons.
You are responsible for ensuring that your device, browser and internet connection are suitable for accessing our website.
14. Acceptable use
You must use Pawmify.co.uk only for lawful purposes.
You must not:
- use the website in a way that breaks any law or regulation;
- interfere with the operation, security or performance of the website;
- attempt to gain unauthorised access to our systems or accounts;
- upload or transmit viruses, malware or harmful code;
- scrape, copy, extract or harvest data from the website without permission;
- use bots, automated tools or agents in a way that disrupts or abuses the website;
- impersonate another person or business;
- submit false, misleading or fraudulent information;
- use the website to harass, abuse, defame or harm another person;
- infringe our intellectual property rights or the rights of others.
We may suspend or restrict access if we reasonably believe that these Terms have been breached.
15. Intellectual property
All content on Pawmify.co.uk, including text, branding, logos, product presentation, graphics, icons, images, videos, layout, design and software, is owned by Pawmify, our affiliates, our licensors or our service providers.
You may use Pawmify.co.uk for your own personal, non-commercial use only.
You must not copy, reproduce, modify, distribute, publish, sell, license or exploit any part of the website or its content without our prior written permission.
The names, logos and branding of Shopify and other third parties belong to their respective owners.
16. Reviews, feedback and user content
If you submit reviews, feedback, suggestions, photos, comments or other content to us, you confirm that:
- the content is accurate, lawful and not misleading;
- you have the right to submit it;
- it does not infringe anyone else’s rights;
- it does not contain offensive, abusive, defamatory or harmful material.
By submitting content to us, you give Pawmify permission to use, display, reproduce, edit and share that content for business, marketing, customer service and website purposes.
We may moderate, remove or refuse to publish content at our discretion.
17. Third-party links and services
Pawmify.co.uk may contain links to third-party websites, apps, tools or services.
We are not responsible for the content, accuracy, availability, security or privacy practices of third-party websites or services.
If you choose to access a third-party website or service, you do so at your own risk and should read their own terms and policies.
18. Shopify
Pawmify.co.uk is powered by Shopify.
Shopify provides ecommerce technology that helps us operate our online store. However, any sale or purchase made through Pawmify.co.uk is made directly between you and Pawmify.
Shopify is not responsible for the products sold by Pawmify, order fulfilment, returns, refunds, customer support or any issue arising from your purchase from us.
19. Privacy and cookies
Your use of Pawmify.co.uk is also subject to our Privacy Policy and Cookie Policy.
You can read them here:
Privacy Policy: /privacy-policy
Cookie Policy: /cookie-policy
These policies explain how we collect, use and protect personal information and how cookies and similar technologies are used on our website.
20. Errors, inaccuracies and omissions
Occasionally, information on Pawmify.co.uk may contain errors, inaccuracies or omissions, including in relation to product descriptions, pricing, promotions, delivery charges, delivery times or availability.
We reserve the right to correct errors, update information or cancel affected orders where permitted by law.
If an error affects your order, we will contact you where appropriate.
21. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory rights;
- any other liability that cannot be excluded or limited under applicable law.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that are not foreseeable, or for business losses, including loss of profit, loss of revenue, loss of business opportunity or business interruption.
Pawmify.co.uk is provided for personal and household use only.
22. Events outside our control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include courier delays, supply chain disruption, severe weather, strikes, customs delays, technical failures, payment provider issues, cyber incidents, changes in law, natural disasters or other events beyond our control.
If this happens, we will take reasonable steps to reduce the impact where possible.
23. Changes to these Terms
We may update these Terms from time to time.
The latest version will always be available on Pawmify.co.uk.
If we make significant changes, we may take reasonable steps to notify you, such as by posting an updated version on this page or contacting you where appropriate.
The Terms that apply to your order are the Terms in force at the time your order is accepted.
24. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.
25. Transfer of rights
We may transfer our rights and obligations under these Terms to another organisation, for example if our business structure changes or if part of our business is sold.
You may not transfer your rights or obligations under these Terms without our prior written permission.
26. Governing law and disputes
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws provide otherwise.
If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you may bring legal proceedings in Scotland or England and Wales.
If you live in Northern Ireland, you may bring legal proceedings in Northern Ireland or England and Wales.
Nothing in these Terms affects any mandatory consumer rights that apply to you.
27. Contact information
Questions about these Terms should be sent to:
Pawmify Pet Marketplace LLC
Operating Pawmify.co.uk
Delaware LLC Registration No.: 10540138
Email: concierge@pawmify.io
Business address: [Insert business address]
UK VAT No.: [Insert VAT number, if applicable]